How fast is your fastfood? Thoughts at the counter of KFC
Subject: KFC Emerald Ave., over at Raffles Bldg.
Date: December 1, 2007
Time: 1:45AM
SO wanted to eat goto before we go home, but apparently GoodAh! ran out of it and the arroz caldo. We went to KFC because they were the only one who had what he wanted to eat that was nearby.
I was third in line, at the first counter nearest to the wall. It was a bit crowded, since it was the breaktime of the call center agents. The girl being served was taking too long, and this inspired me to use my stopwatch to determine how fast this KFC’s service is.
We all know that KFC is one of the slowest fastfood in terms of placing and serving orders. I’ve always blamed it on the kitchen and counter layout. Hmm, maybe the time is also a factor. But aren’t they supposed to work double-time during peak hours (in this call center age, 1AM is a peak hour)?
After one girl and one boy, it was my turn at the counter. I pressed the START button once she said the magic words, "Good morning, ma’am…" and placed my order: one Arroz Caldo meal and one Go-go Caesar meal. She started darting here, there and everywhere.
At last, my order was complete. Then she gave me my change and said "Thank you". Then I stopped my timer.
Time elapsed: 2 minutes, 12.8 seconds.
Not counting the time I spent in line.
Don’t know if this is an isolated case. But knowing KFC, this is probably average.
Hmm, next subject…
